Welcome to Jolibet (“we,” “our,” “us”), operated by Veratech Gaming Inc., with registered address at 9 Jade Street, Batasan Hills, Quezon City, Metro Manila, Philippines, 1126.
We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have regarding your data when you access or use the Jolibet platform (“Platform”), whether through our website or mobile application.
By registering for an account or using our Platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Platform.
This Privacy Policy is issued in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations.
Information We Collect
We collect the following categories of information to operate our Platform and comply with regulatory requirements:
Account Information
- Username and password
- Mobile number
- Email address (if provided)
- Referral or affiliate code (if applicable)
Identity Verification (KYC) Information
- Full legal name
- Date of birth (to confirm you meet our minimum age requirement of 21 years old)
- Valid government-issued identification
- Proof of address (when required)
- Photographs or selfie verification (when required)
Payment Information
- E-wallet account details (GCash, Maya, GrabPay, GoTyme)
- Bank account details (for withdrawals)
- Cryptocurrency wallet addresses (where applicable)
- Transaction history (deposits, withdrawals, bonus claims)
Technical and Usage Information
- IP address
- Device type, operating system, and browser information
- Login timestamps and session data
- Gameplay activity and betting history
- Cookies and similar tracking technologies (see Section 5)
Communications
- Records of your interactions with our Customer Support team (Live Chat, Phone, Email)
How We Use Your Information
We use the information we collect for the following purposes:
- Account creation and management — to register, verify, and maintain your Jolibet account
- Identity verification (KYC) — to confirm your identity, age, and eligibility to play, and to comply with anti-money laundering (AML) obligations
- Processing transactions — to facilitate deposits, withdrawals, and bonus claims
- Fraud prevention and security — to detect and prevent duplicate accounts, unauthorized access, and fraudulent activity
- Customer support — to respond to your inquiries and resolve issues
- Promotions and marketing — to notify you of bonuses, promotions, and platform updates (you may opt out at any time)
- Regulatory compliance — to meet our obligations to PAGCOR, Gaming Curacao, the Myanmar Gaming Authority (MGA), and other applicable regulators
- Platform improvement — to analyze usage patterns and improve the performance, security, and features of our Platform
Data Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- Regulatory bodies — including PAGCOR and other licensing authorities, when required by law or for compliance purposes
- Payment processors and financial institutions — including GCash, Maya, GrabPay, GoTyme, banking partners, and cryptocurrency payment channels, solely to process your transactions
- Service providers — third-party vendors who assist us in operating the Platform (e.g., hosting, identity verification, customer support tools), bound by confidentiality obligations
- Legal requirements — when required to comply with a legal obligation, court order, or government request
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction
We require all third parties who receive your data to respect its security and to treat it in accordance with applicable data privacy laws.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Keep you logged in during your session
- Remember your preferences
- Understand how you use our Platform to improve performance
- Support security and fraud prevention measures
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of the Platform.
Data Security
We implement industry-standard security measures to protect your personal and payment information, including:
- Encryption of sensitive data during transmission and storage
- Secure account verification (KYC) processes before withdrawals
- Access controls limiting who within our organization can view sensitive information
- Ongoing monitoring for unauthorized access or suspicious activity
While we take reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to also protect your account by using a strong password and not sharing your login credentials with anyone.
Data Retention
We retain your personal information for as long as necessary to:
- Maintain your active account
- Comply with legal, regulatory, tax, and accounting requirements
- Resolve disputes and enforce our agreements
When your information is no longer needed for these purposes, we will securely delete or anonymize it, in accordance with our internal data retention schedule.
Account and transaction records are retained for a minimum of five (5) years from the date of the transaction or account closure, in compliance with the Anti-Money Laundering Act (AMLA) and its Implementing Rules and Regulations for casino operators. Certain records may be retained longer where required by PAGCOR, other applicable regulators, or ongoing legal proceedings.
Your Rights Under the Data Privacy Act
As a data subject under the Philippine Data Privacy Act of 2012, you have the right to:
- Be informed that your personal data will be, is being, or has been processed
- Access your personal data that we hold
- Correct any inaccurate or outdated personal data
- Object to the processing of your personal data, subject to certain exceptions
- Erasure or blocking of your personal data under certain circumstances
- Data portability, where applicable
- File a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated
To exercise any of these rights, please contact us using the details in Section 12.
Age Restriction
Jolibet is intended only for individuals who are 21 years old and above. We do not knowingly collect personal information from individuals under this age. If we discover that we have inadvertently collected information from a minor, we will take steps to delete such information and close the associated account.
If you believe a minor has registered or provided personal information to us, please contact us immediately.
International Data Transfers
Because Jolibet operates under multiple gaming licenses, including Gaming Curacao and the Myanmar Gaming Authority (MGA), your information may be processed or stored outside the Philippines. When this occurs, we take reasonable steps to ensure your data continues to receive a comparable level of protection, consistent with the Data Privacy Act of 2012.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.
Continued use of the Platform after any changes constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Address: 9 Jade, Batasan Hills, Quezon City, Metro Manila, Philippines, 1126
- Data Protection Officer: dataprotection@jolibetonline.org
- Live Chat: Available 24/7 directly on the Jolibet platform
- Phone:
- Email: contact@jolibetonline.org
You may also file a complaint with the National Privacy Commission (NPC) through their official website: www.privacy.gov.ph