At Jolibet, we want every play to stay fun, that’s the whole point. Gaming should be an enjoyable form of entertainment, not a source of stress, financial strain, or harm. This page outlines our commitment to responsible gaming, the tools we provide to help you stay in control, and where to turn if you or someone you know needs support.
Our Commitment
We believe entertainment should never come at the cost of your wellbeing. As a platform licensed under PAGCOR, Gaming Curacao, and the Myanmar Gaming Authority (MGA), we take our responsibility to our players seriously, not just as a regulatory requirement, but as a genuine part of how we operate.
We only welcome players who are 21 years old and above, and we encourage every member of our community to play within their means, treat gaming as entertainment rather than a source of income, and reach out for support whenever needed.
Signs of Problem Gambling
Gambling can become a problem when it starts to affect your finances, relationships, work, or emotional wellbeing. Some signs to watch out for, in yourself or in someone you care about, include:
- Spending more money or time on gambling than intended
- Chasing losses by depositing more to “win back” what was lost
- Feeling anxious, irritable, or restless when not gambling
- Borrowing money or using funds meant for essential needs to gamble
- Lying to family or friends about the extent of your gambling
- Neglecting work, school, or personal responsibilities due to gambling
- Feeling unable to stop or cut back despite wanting to
If any of these sound familiar, it may be time to use one of the tools below or reach out for support.
Tools to Help You Stay in Control
We offer several tools to help you manage your play:
- Deposit Limits — Set a daily, weekly, or monthly cap on how much you can deposit into your account.
- Loss Limits — Set a limit on the amount you’re willing to lose within a specific period.
- Session Reminders — Receive reminders about how long you’ve been playing.
- Self-Exclusion — Temporarily or permanently restrict your access to your account for a period of your choosing.
These tools are designed to give you more control over your play, on your own terms.
How to Set Limits or Self-Exclude
To set a deposit or loss limit, or to apply for self-exclusion, contact our Customer Support team through Live Chat, Phone, or Email, available 24/7. Our team will guide you through the process and confirm the details of your request.
In line with PAGCOR’s national self-exclusion guidelines, self-exclusion may be requested for a period of six (6) months, one (1) year, or five (5) years. Please note that the initial six-month exclusion period is irrevocable and cannot be reversed once submitted.
Age Verification
Jolibet is strictly for players 21 years old and above. We verify age and identity during account registration and before withdrawals through our identity verification (KYC) process. Accounts found to belong to individuals below the minimum age will be suspended, and any associated funds will be handled in accordance with applicable regulations.
Protecting Minors
We are committed to preventing access to our Platform by minors. If you share a device or household internet connection with a minor, we encourage you to:
- Use parental control software to restrict access to gambling websites and applications
- Keep account login details private and secure
- Avoid saving passwords on shared or family devices
If you believe a minor has accessed or registered an account on our Platform, please contact our Customer Support team immediately.
Getting Help
If you or someone you know may be struggling with gambling-related problems, help is available:
National Problem Gambling Helpline (NPGH) Operated by PAGCOR in partnership with Seagulls Flock Organization Inc. (SFO) 📞 (02) 8248-9568 — Available 24/7, offering confidential support, counseling, and referrals for individuals and family members affected by gambling.
You are not alone, and reaching out is a sign of strength, not weakness.
Contact Us
If you have questions about responsible gaming, need to set limits on your account, or want to apply for self-exclusion, our Customer Support team is here to help, available 24/7 through Live Chat, Phone, or Email.
- Address: 9 Jade, Batasan Hills, Quezon City, Metro Manila, Philippines, 1126
- Live Chat: Available 24/7 directly on the Jolibet platform
- Phone:
- Email: contact@jolibetonline.org